Refund policy
RETURNS & EXCHANGES
We want you to love every By Eva Navarro piece. If you need to request an exchange, please review our policy below.
Exchanges
Exchange requests must be made within 7 days of delivery.
To be eligible for an exchange, items must be in their original condition, unworn, undamaged, and in their original packaging. We reserve the right to refuse any item that does not meet these requirements.
To request an exchange, please contact us with your order number and reason for the exchange. Photos of the item may be requested before the exchange is approved.
Refunds
All sales are final. We do not offer refunds. Once an exchange is approved, you may select another available item of equal value. If you choose an item of greater value, you will be responsible for paying the difference.
Exchange Shipping Costs
All shipping costs associated with an exchange are the responsibility of the customer. This includes the cost of returning the original item to By Eva Navarro and shipping the replacement item.
We strongly recommend using a trackable shipping service, as By Eva Navarro is not responsible for return packages that are lost, damaged, or misplaced in transit.
Custom & Personalized Pieces
Personalized, made-to-order, or specially modified pieces are not eligible for exchange, unless an error was made by By Eva Navarro.
Earrings
For hygiene reasons, all earrings are final sale and cannot be exchanged.
Sale Items
Items marked Final Sale or Clearance are not eligible for exchange.
Incorrect or Damaged Items
If you receive an incorrect item or notice an issue with your order upon delivery, please contact us as soon as possible with your order number and photos of the item. We will review the situation and work with you to provide an appropriate solution.
Size or Measurement Exchanges
Customers are responsible for reviewing all measurements and sizing information provided in the product description before purchasing. If you need to exchange an item for a different size or measurement and the desired option is available, our standard exchange policy and shipping costs will apply.