SHIPPING POLICY:

The STANDARD shipping method is by USPS for domestic. Shipping times do not include production times which can take from 3-4 days. A tracking number will be sent to the email address provided by the customer.

. Standard shipping packages should arrive within 3-4 days after shipped. The EXPRESS shipping method is by UPS and the shipping rate packages must arrive the next day after shipment.

• International shipping is by UPS / DHL for international. The packages should arrive within 7-10 days after shipped

International Shipping fare varies depending on country and weight and packages.

 Shipping times DO NOT included Processing time which can take from 2-5 days. A tracking number will be sent to the email address provided by the customer.

NOTE: Taxes and Duties for international shipping may vary depending on
the country and should be paid by the customer. Eva Navarro is not
responsible for those charges.

If a package is returned to the sender EVA NAVARRO due to insufficient or incorrect address, the customer is responsible to pay for the second shipping fare. We will contact the costumer if this happens with an invoice for the shipping cost.

*Byevanavarro.com IS NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED PACKAGES BY THE COURIER.* Shipping with insurance option is available during checkout.

 

SHIPPING POLICY

 

U.S. SHIPPING

We want your By Eva Navarro pieces to arrive safely and as smoothly as possible. Please review the information below before placing your order.

Processing Time

Orders are carefully prepared and shipped within 2/3 business days after your purchase is confirmed. Weekends and U.S. holidays are not included in processing times.

Shipping & Delivery

Domestic orders are shipped via USPS. Once your package has been accepted by the carrier, delivery typically takes 3–7 business days, depending on the shipping service and destination.

Please keep in mind that carrier delays may occasionally occur and are outside of our control.

Tracking Your Order

Once your order ships, you will receive a tracking number so you can follow its journey. We recommend checking your tracking regularly for the latest delivery updates.

Lost Packages

Once a package has been accepted by USPS, By Eva Navarro is not responsible for packages lost in transit. If your package appears to be lost, a claim should be filed directly with USPS. We will gladly provide any available shipping information needed to assist with the process.

Packages Marked as Delivered

If USPS marks your package as delivered but you cannot locate it, please contact USPS directly for assistance. By Eva Navarro is not responsible for packages confirmed as delivered and cannot guarantee a replacement or refund.

Shipping Address

Please double-check your shipping information before completing your order. Address changes can only be requested before an order has shipped and cannot be guaranteed once processing has begun.

If a package is returned to us because of an incorrect or incomplete address, the customer will be responsible for the cost of reshipping the order.

Holiday & High-Volume Periods

During holidays, Black Friday, Christmas, and other high-volume periods, processing and delivery may take a little longer than usual.

Custom Orders

Personalized or made-to-order pieces may require additional preparation time. When applicable, this will be noted in the product description.

 

INTERNATIONAL SHIPPING

At By Eva Navarro, every order is carefully prepared to ensure your pieces are ready for their journey to you.

Order Processing

International orders are processed within 3–4 business days after your purchase is confirmed. Saturdays, Sundays, and U.S. holidays are not considered business days.

Shipping

International orders are shipped via DHL or UPS. Available shipping options and rates will be displayed at checkout and may vary depending on the destination.

Delivery Times

Delivery times are estimates and may vary depending on the destination country, selected shipping service, and customs processing. By Eva Navarro cannot guarantee an exact delivery date and is not responsible for delays caused by the carrier, customs, weather conditions, or high-volume seasons.

Order Tracking

Once your order has shipped, you will receive a tracking number. We recommend monitoring your shipment directly through the carrier’s website.

Customs, Duties & Taxes

Any customs duties, import taxes, fees, or other charges imposed by the destination country are the sole responsibility of the customer and are not included in the shipping cost unless otherwise stated at checkout.

Lost Packages

Once an order has been transferred to and accepted by DHL or UPS, By Eva Navarro is not responsible for packages lost in transit. In the event of a lost package, the customer is responsible for filing a claim directly with the carrier. When possible, we will gladly provide any shipping information needed to assist with the claim process.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you are unable to locate it, please contact the carrier directly. By Eva Navarro is not responsible for packages confirmed as delivered and cannot guarantee a replacement or refund.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Once an order has shipped, we cannot guarantee address changes. If a package is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required to resend the order.

High-Volume Seasons

During holidays, Black Friday, Christmas, and other high-volume periods, processing and delivery times may be longer than usual.

Custom Orders

Personalized or made-to-order pieces may require additional processing time. When applicable, the estimated preparation time will be noted in the product description.